Repair and Warranty Guidelines

The best service and support for our customers

Quality is when the customer comes back – not the product

Our promise to you

We are known by our customers for delivering high quality equipment. However, if contrary to expectations something should go wrong, the repair of our devices is of course free of charge during the warranty period*. Should you need to send us one or more of our devices in the course of repair, we would ask you to enclose the corresponding (mobile or fixed) device idetification document. Our warranty policy is composed as follows:

*The repair of devices is free of charge during the warranty period. Damage due to improper use is excluded from this. Units without a recognisable fault will be checked and returned. In this case, the support department will contact the customer.


5 years from date of delivery:

  • 19″-Systems: REG-D, REG-DP, PQI-D, EOR-D with additional components REG-D(P)A
  • PQI-DA
  • PQI-DA smart & PQI-DE
  • MCI

3 years from date of delivery:

  • PQ-Boxes
  • WeSense
  • LVRSys
  • CI(F)
  • HPCI
  • EOR-1D/-3D

Products of other suppliers (Batteries, accessories, etc.):

  • 1 year

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